Canada is an officially bilingual nation, and Prime Minister Mark Carney had said the English-only message showed a lack of compassion and judgment. Quebec’s premier and others called on the airline executive to resign.

Antoine Forest, one of the two pilots killed in the crash at LaGuardia Airport, was a French-speaking Quebecer. Forest and Mackenzie Gunther died when the Air Canada Jazz flight from Montreal collided with a fire truck on the runway shortly after landing.

Canada’s largest airline is headquartered in Montreal. Rousseau previously had been criticized for not speaking French. He delivered his condolence video message in English, with French subtitles. The Office of the Commissioner of Official Languages has received hundreds of complaints about it.

Steven MacKinnon, Canada’s transport minister, thanked Rousseau in a social media post and said the government will continue to work closely with Air Canada to ensure it “provides safe, reliable, affordable, and bilingual service to all Canadians.”

Quebec Premier François Legault noted that when Rousseau was appointed president of the airline in February 2021, he promised to learn French.

Quebec’s identity has been contentious since the 1760s, when the British completed their takeover of what was then called New France. Quebec is about 80% French-speaking.-Agencies